Software Maintenance & Technical Support
Launch is the beginning of a product's life, not the end. Dependencies need security updates, browsers and devices change, integrations evolve and users ask for improvements. Without regular maintenance, software slowly becomes slower, riskier and harder to change.
We provide ongoing maintenance and support for software we build and for existing applications we take over, with monitoring, updates and a steady flow of improvements.
Investigation and fixes for issues reported by users or spotted in monitoring.
Regular dependency and platform updates to close known vulnerabilities.
Uptime, error and performance monitoring with clear escalation.
New features and improvements prioritised with you each month.
Review, documentation and stabilisation of software built by another team.
Faster pages and queries as your usage grows.
Step 01
Review code, infrastructure and risks, and agree priorities.
Step 02
Fix urgent issues and add monitoring so problems are caught early.
Step 03
Regular updates and a predictable monthly rhythm of work.
Step 04
Steady feature work and performance gains based on your goals.
Yes. We start with a code and infrastructure review, document what we find, fix urgent risks and then continue with regular maintenance.
Most clients choose a monthly arrangement covering monitoring, updates and an agreed amount of development time, with priorities set together each month.
We reply to messages within one business day, and agree faster response times for critical issues as part of a support arrangement.
Tell us what you're building. We reply within one business day with questions and next steps.